Privacy Policy
Last Updated: January 15, 2026At Vortexil, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our educational services for 3D modeling in AR/VR game development.
Who We Are and How to Reach Us
Vortexil operates as an educational institution focused on 3D modeling training for augmented and virtual reality game development. We're based in Madrid, Spain, and we work with students from various backgrounds who want to learn practical skills in game asset creation.
If you have questions about how we handle your data, you can contact our team at:
Contact Information
Address: Calle Hernani, 54, 28020 Madrid, Spain
Phone: +34957292955
Email: support@vortexil.com
What Information We Collect
We collect different types of information depending on how you interact with our services. Here's what that looks like in practice.
Information You Give Us Directly
When you sign up for our programs or contact us, we ask for basic details. This typically includes your name, email address, phone number, and sometimes your educational background. If you're enrolling in a course, we'll also need payment information and any academic records relevant to your application.
Information We Collect Automatically
When you visit our website or use our learning platform, we collect technical data about your device and how you interact with our content. This includes your IP address, browser type, pages you visit, and time spent on different sections. We use this to understand what's working and what isn't.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Details | Communication and enrollment processing | Duration of relationship plus 5 years |
| Payment Information | Processing tuition and course fees | 7 years per Spanish tax regulations |
| Learning Progress Data | Track student achievement and provide certificates | Permanent for academic records |
| Technical Usage Data | Improve platform functionality and user experience | 2 years from collection |
| Portfolio Submissions | Evaluate applications and provide feedback | 3 years after program completion |
How We Use Your Information
We're not in the business of selling data. Everything we collect serves specific purposes related to running educational programs and improving our teaching methods.
- Processing your enrollment in courses and managing your student account
- Sending you updates about your courses, schedule changes, or important announcements
- Evaluating your work and providing grades or certificates when you complete programs
- Improving our curriculum based on how students interact with course materials
- Responding to your questions and providing technical support
- Meeting legal requirements for educational institutions in Spain
- Analyzing trends to develop new courses that address real industry needs
We don't use your personal information for automated decision-making that would significantly affect your enrollment or academic standing without human review.
Legal Basis for Processing Your Data
Under European data protection law, we need a valid reason to process your personal information. Here's how that breaks down for different activities:
Contract Performance
When you enroll in a course, we process your data to deliver the educational services you signed up for. This includes tracking your progress, providing access to learning materials, and issuing certificates.
Legal Obligations
Spanish education regulations require us to maintain certain records. We also need to comply with tax laws, which means keeping payment records for specified periods.
Legitimate Interests
We process some data to improve our educational programs and ensure platform security. This includes analyzing how students use learning materials and preventing fraudulent enrollments. We balance these interests against your privacy rights.
Consent
For marketing communications and optional features like alumni networks, we ask for your explicit consent. You can withdraw this anytime without affecting your access to core educational services.
Who We Share Your Information With
We work with several partners to deliver our educational programs. Here's who might see your data and why.
Service Providers
We use cloud hosting services to run our learning platform, payment processors to handle tuition, and email services for communications. These companies only access data necessary for their specific functions and are contractually required to protect your information.
Educational Partners
Sometimes our courses involve collaboration with game studios or software companies. If your work is selected for industry review or portfolio showcases, we'll ask your permission before sharing anything.
Legal Requirements
We may disclose information if required by Spanish or European law, court orders, or government requests. This happens rarely and only when legally necessary.
We don't sell student data to advertisers or marketing companies. That's not our business model and it never will be.
Your Rights Under European Law
The General Data Protection Regulation gives you significant control over your personal information. Here's what you can do and how to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you, including enrollment records, grades, and payment history.
Correct Inaccuracies
Update incorrect information in your student profile or ask us to fix errors in your academic records.
Delete Information
Request deletion of your data when it's no longer needed, though we may need to retain certain records for legal compliance.
Restrict Processing
Limit how we use your data while we address concerns about accuracy or our legal basis for processing.
Data Portability
Receive your information in a structured, commonly used format to transfer to another service provider.
Object to Processing
Oppose processing based on legitimate interests or for direct marketing purposes at any time.
To exercise any of these rights, send an email to support@vortexil.com with your request. We'll respond within one month, though complex requests might take up to three months. We'll let you know if we need extra time.
If you're not satisfied with how we handle your request, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos).
How We Protect Your Information
Security isn't just about technology. It's about creating systems that protect data at every level.
Technical Measures
Our learning platform uses industry-standard encryption for data transmission. Student records are stored on secure servers with access controls and regular security audits. We use multi-factor authentication for staff accounts that access sensitive information.
Organizational Measures
Only employees who need access to perform their jobs can view student data. Our team receives regular training on data protection requirements and privacy best practices. We have incident response procedures in case of security breaches.
If Something Goes Wrong
In the unlikely event of a data breach that poses risks to your rights, we'll notify you within 72 hours of becoming aware of the incident. We'll explain what happened, what data was affected, and what steps we're taking to address the situation.
International Data Transfers
We primarily operate within the European Economic Area, but some of our service providers are based outside Europe. When we transfer data internationally, we ensure appropriate safeguards are in place.
For transfers to countries without adequate data protection laws, we use Standard Contractual Clauses approved by the European Commission. These are legal agreements that require the recipient to protect your data according to European standards.
If you're concerned about where your data is stored or processed, contact us for specific details about our current service providers and their locations.
How Long We Keep Your Information
We don't keep data longer than necessary, but "necessary" varies depending on the type of information and legal requirements.
During Your Studies
While you're enrolled, we maintain complete records of your coursework, progress, and interactions with our platform. This is essential for delivering educational services.
After Program Completion
Academic records including transcripts and certificates are kept permanently. This allows us to verify your credentials years later if needed for employment or further education.
Financial Records
Payment information and invoices are retained for seven years to comply with Spanish tax law. After this period, financial records are securely deleted.
Marketing Communications
If you've opted into newsletters or promotional emails, we keep your contact preferences until you unsubscribe. After that, we suppress your address to prevent future mailings.
Cookies and Tracking Technologies
Our website uses cookies to function properly and understand how visitors interact with our content. When you first visit, you'll see a notice explaining cookie usage with options to customize your preferences.
Essential Cookies
These cookies are necessary for the website to work. They enable basic functions like page navigation, secure access to your student account, and form submissions. You can't opt out of essential cookies if you want to use our services.
Analytics Cookies
We use analytics tools to understand which pages are most visited, where students encounter difficulties, and how to improve the user experience. This data is aggregated and doesn't identify individual users.
Preference Cookies
These remember your choices like language settings or display preferences. They make your experience more convenient on return visits.
You can manage cookie preferences through your browser settings or the cookie consent tool on our website. Keep in mind that blocking certain cookies might affect site functionality.
Children and Young Users
Our programs are designed for adults and individuals aged 16 or older. If you're under 16 and want to enroll, we need consent from a parent or guardian before processing your personal information.
For applicants under 18, we may request additional documentation to verify parental consent. This is particularly important for payment processing and academic record keeping.
Changes to This Policy
Privacy regulations and our business practices evolve. When we make significant changes to how we handle personal information, we'll update this policy and notify enrolled students by email.
Minor updates like clarifications or contact information changes won't trigger notifications, but you can always check the "Last Updated" date at the top of this page to see when changes were made.
Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes that affect your enrolled status, contact us to discuss your options.
Questions About Privacy?
We're here to help you understand how we protect your information. If something in this policy isn't clear or you have specific concerns, reach out to our team.